Customer Service Assistant

Customer Service Assistant
Location: Bishops Stortford
Salary: up to 26k
10% bonus paid annually, pension
An exciting opportunity has become available for a suitable candidate to join an exciting and exceptionally successful company based in Bishops Stortford.
Sales Coordinator will support members of the Sales Team, in all areas of their commercial activities with any tasks related to the business development and the sales growth of the division.
Role includes:
Communication
* Display excellent communication skills, both orally and in written format in emails
* Handle internal enquiries via telephone & email
* Be thorough and clear in all communication
* Pay great attention to detail
General Duties
* Support the Account Manager in all areas of their commercial activities
* Handle with customer enquiries and requests via telephone/email
* Raise sample requests and send samples to the customers or contract manufacturers
* Work closely with internal departments across different functions
* Work closely with the Customer Service Department during order processing
* Prepare presentations and quote letters
* Keep customer records, pricing and requirements up to date
* Support the Account Manager with customer complaints – internally & externally
* Work with Microsoft Office and Product Vision to manage projects and administrative tasks
* Support the Account Manager organising and co-ordinating customer meetings.
* Support the Account Manager in managing Regulatory enquiries (documents, specific enquiries)
Experience Required
* At least 2-3 years’ experience in a sales or customer services support role
Skills and Knowledge
* Excellent written and verbal communication skills
* Enthusiastic and a team player
* Skilled in solving problems fast and effectively
* Customer focused, commercial mindset
* Be thorough and clear in their communication
* Able to work efficiently and effectively with attention to detail and quality
* Able to prioritise workload without supervision
* Good time management
* Highly proficient in using Excel spreadsheets, making ppt presentations
* Self-motivated with ability to show initiative