Customer Success Executive

We are looking for a Customer Success Executive to join a rapidly growing EdTech company, winner of ‘Best Workplaces’ that provides young people with the tools and resources to make informed educational or career choices.
* Job title: Customer Success Executive **12-month fixed term contract **
* Salary: £30,000 + company-wide performance bonus (pro rata)
* Location: London – Hybrid
* Hours: Monday – Thursday 8.30am – 4.30pm and 8.30am – 4pm on Fridays
* Industry: EdTech
* Benefits: 28 days +bank holidays, Hybrid working, HealthPlan, Health and fitness allowance, Cycle scheme, Mental health support and Employee Assistance Programme Weekly yoga
As a Customer Success Executive your role will be to provide world class customer service to a customer base or over 2,500 schools and colleges. You will be responsible for onboarding new schools and supporting existing schools to make the most of the platform.
Your duties/responsibilities will include:
* Working as part of a team being the first point of contact for enquires from 2,500 customers
* Onboarding new schools by setting them up on their platform and making sure teachers and students are ready to get the most out of the platform
* Customer training and support
* Troubleshooting issues and providing support via phone, email, and video calls
The successful Customer Success Executive will have the following skills/experience:
* Excellent customer service
* Strong organsiational skills
* Ability to work under pressure
* Confident working independently
* Excellent phone manner
* Keen attention to detail
To apply for this position of Customer Success executive, please click on the button shown or contact Simon Hogg for further information