Call Centre Advisor

Call Centre Advisor

Salary is dependent on experience

Permanent

Swindon

Hours - Monday to Friday 37.5 hours per week

Job Summary

We are currently recruiting for a Call Centre Advisor to join our busy and growing client based in Swindon.

Principle Accountabilities

* Respond to incoming telephone calls as necessary.

* To search computerised patient records, checking patient details and amending when required

* Take and transfer calls from other professionals to the most appropriate source.

* Promote best practice in the office.

* Use knowledge, experience, and questioning skills to prioritise workload.

* Identify and satisfy all patient queries by using initiative.

* Maintain high standards of personal appearance, timekeeping, attendance, and respect of company property.

* Commit to the belief of ‘always do what is right for the patient’.

* Competently manage and record information as required.

Skills, Knowledge & Experience

* Confident about working in a role where you enjoy seeking resolutions and successful outcomes.

* Flexible – willing to do what is necessary and go the 'extra mile' for patients.

* Excellent communication skills both written and verbal.

* Computer literate and willing to learn in-house systems

* Excellent attention to detail, adaptability, teamwork, and professional judgement

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment