Patient Services Administrator

Baxter are currently looking to recruit for a Patient Services Administrator.
Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-centre dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.
At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.
Your Role at the future Vantive / Baxter
THIS IS WHERE you build trust to achieve results
Based in the Swinton, Manchester Baxter Education Centre, you will be supporting the nursing team in their mission to provide high quality evidence patient training allowing patient to learn how to carry out their own peritoneal dialysis. This role is a mixture of general reception duties along with administration tasks. The role will also learn some basic key clinical skills to allow additional support to the nursing teams and patients.
Essential Duties and Responsibilities:
Responsible for admin related tasks in relation to patient and healthcare professionals attending BEC
The role covers all general receptionist duties relating to the running and regulation of the centre
Following appropriate training know how to set up a peritoneal dialysis machine and simple problem solving under supervision of nurse on duty.
Following appropriate training able to identify the different dialysis solutions in use at the education centre.
Responsible for answering calls, organising patient booking service, recording, and relaying messages
Collating and analysing all the patient satisfaction surveys as per the regulations
Coordinating all the purchasing related activities for BEC
Practical duties including related to Baxter devices and products
Answering calls and taking clear messages
Speaking with patients and their relatives prior to their stay at the centre
Greeting patients and visitors to the centre
Checking training procedures are printed and stationary is kept stocked
Opening the door to receive deliveries
Help the clinical team with general tasks such as patient training material changes and ensuring documents are up to date
Ensuring the centre is follows purchasing policies and all invoices are administered appropriately and on time
Be responsible for all food orders and ensure adequate stock levels.
Requesting quotes for maintenance work when required and purchasing general equipment again when required
Organise transport for patients
Ensure cleaning is done to the standard required of the Care Quality Commission
Ordering of stock and supervising stock levels
Qualifications/ Education and/or Experience:
GCSE level education
Computer experience essential with Office 365
Good written and spoken English
Enhanced DBS check
Excellent written and spoken English
Be able to work independently and help deal with possible emergencies
Hours of work full time 37.5 hours per week
Previous admin experience
Previous working in a healthcare setting desirable but not crucial
“What are some of our benefits of working at Baxter?
Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Dedication to growing and developing an inclusive and diverse workforce