Office/Practice Manager

Office/Practice Manager
Location: Leeds, LS8 2AL – office based essential
Salary circa 30-32k – dependent on experience
Circa 33 hours per week – minimum 4 days per week – flexibility considered
About Us:
At the Good Health Centre (GHC), we are more than just a complimentary medical practice; we are committed to exceptional care and a welcoming environment. Located in Leeds, we are a thriving, small practice where every team member plays a vital role in our success. We pride ourselves on our warm, supportive atmosphere and are excited to invite a dedicated Office/Practice Manager to join our fantastic team.
The Role:
As our Office/Practice Manager, you will be the heartbeat of our operations, representing GHC to the public and professionals alike. You will be responsible for working with our team of self-employed practitioners as well as ensuring that the practice runs in an efficient and effective manner and ensuring that the patient’s journey is at the centre of all that we do. We are looking for an energetic and engaging individual who can easily adapt to various tasks and contribute to the growth and success of our practice. You should have a good commercial understanding of how a business operates and understand associated costs and revenue generation.
Key Responsibilities but not limited to:
Practitioner Management:
* Manage and renew practitioner contracts, service and delivery
* Schedule and document one-on-one meetings with the Director on an on-going basis
* Handle recruitment, HR, training, disciplinaries, appraisals and performance management for the reception team
* Oversee practitioners revenue generation and achievements and plan future revenue streams
* Organise sickness cover and holiday schedules for practitioners
Operations Management:
* Conduct daily checks of treatment rooms ensuring fit for purpose and ready for treatments
* Organise external cleaning contracts, utilities and general consumables
* Support with all incoming calls, emails, and queries from patients and suppliers
* Compile daily activity reports and follow up with new patient enquiries
* Coordinate rotas and holiday management for the reception team and practitioners
* Assist with scheduling appointments, managing correspondence, and any other admin tasks
* Competent in practice development and pursuing revenue opportunities
Marketing and Events:
* Develop and implement a marketing plan in association with external website provider
* Manage website updates and social media coordination
* Organise testimonials and promotional materials and update where applicable
* Plan and coordinate social events, local outreach, and participation in local events
Ideal Candidate:
* Exceptional hospitality skills, energetic and engaging
* Bright and stylish, capable of representing GHC’s professional image
* Highly adaptive and willing to handle a variety of tasks
* Must be cheerful, positive, and engaged; must be a team player
* Proficient in Word, Excel and a general understand of Microsoft applications
* Competent in practice development and pursuing revenue opportunities
Why Join GHC?
Joining GHC means becoming part of a team that values warmth, professionalism, and community. If you are ready to bring your unique skills to elevate our practice, we would love to hear from you.
Interested? Please submit your CV and a cover letter detailing why you would be a perfect fit for our team.
INDLS