Title Office Clerk

Our Company:
(FHF) is one of the fastest growing and most diverse companies in the US. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years.
Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.
Your Title: Title Clerk
Your Location: Needham, MA office
You Report To: Team Lead, Titles
Compensation: $19.62/hr + bonus!
Schedule: Monday through Friday, 9-5:30pm EST
Learn more about our awesome
GREAT PERKS!!!
Monthly stipend for commuting to the office! (we pay for your gas)
Potential hybrid model after training is complete
Fully stocked kitchen - enjoy complimentary snacks
Great inclusive company culture
About the Opportunity:
First Help Financial, recently voted “Great Place to Work” for the three years in a row is seeking a highly motivated Title’s Associate reporting directly to the Team Lead, Titles onsite at our corporate office. This exciting opportunity will allow professional growth within FHF and establish a career, versus just a “job”! We will provide training to be successful in your new role! You will be responsible for daily title releases, connecting regularly with dealerships, and engage with FHF customers to address payoff and title inquiries.
What you will be doing:
Manage daily title releases
Manage records of all car titles
Process outgoing mail
Enter VIN numbers into our database
Manage and organize all paperwork, check for completeness (signatures, verify VIN, etc.)
Scanning and filing of documents
Manage the title requests process for custodians
Provide administrative support to management, vendors, and staff as needed
Daily outbound calls to dealership and customers for payoff and title information
What you bring:
High school diploma/GED equivalent
1+ years of Administrative, Office Administrator, Clerk, Data entry, and/or Customer Service experience
Passion for working independently to achieve your goals
Positive “can do” attitude
Prior Excel experience
Ability to multitask
Detail Oriented
Excellent communication skills
FHF Benefits:
Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.
Keywords: Administrative Assistant, Office Clerk, Office Administrator, Data Entry