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My client is looking for someone to join a small team of 3 people in an ever expanding company.
Duties and Responsibilities
• Analyse & solve issues raised by customers and clients.
• Handle all queries in a professional manner using effective customer service skills and written communication.
• Identify and escalate any issues that cannot be resolved to the software suppliers.
• Creates, updates and monitor service desk incident or service tickets.
• Provides excellent customer service and follow-up for all customers who call into the Help Desk.
• Responsible for own work and contributing to team, department and/or business results.
• Performs other duties as appropriate.
• Project work
Skills
• Enjoys problem solving and logical thinking
• A self-starter and can work on own initiative
• Good understanding of Microsoft Office (Outlook, Word, Excel)
• Ability to work well with others
• Excellent verbal communication skills
• Excellent customer service skills
• Being flexible and open to change
• Ability to use own judgement to make decisions
• Able to use a computer and the main software packages confidently
• Ability to multi-task and manage your time effectively
• Adaptable to changing environments/situations/tasks
• Quick learner, confident in ability to pick up new systems and tools
• Motivated by customer outcomes and providing a quality service
25-days annual leave
6-month probation
Monday to Friday: 08h30 to 17h00
Office based, Woking
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
