Posted in: Support Services in Malta | Posted: |
OVERALL PURPOSE:
At our 24/7 Alarm Centre we provide both local and international, remote medical assistance services to our clients around the clock. We are a multilingual and efficient team who are supported by a professional and extremely knowledgeable medical team.
Our medical assistance services include absence management services, ground and/or air ambulance services, doctor visits, hospital appointments and admissions, pay guarantees, assistance with travel arrangements, medical transport and evacuations and other general assistance services.
MAIN RESPONSIBILITIES:
➢ Provide round-the-clock customer support ensuring that our client’s well-being and needs are at the forefront of decisions made and service given.
➢ Promptly, effectively and efficiently handle and resolve all customer’s inquiries and requests for assistance.
➢ Establish, nurture and maintain superb relationships with the company’s clients, consultants and staff;
➢ Answer, screen and direct incoming calls to the appropriate department or person, taking and delivering messages when unable to connect the caller;
➢ Liaise with all relevant parties and stakeholders in case of emergencies to assist and organise all the necessary in case of patient mobilisation;
➢ Diligently keep records of customer interactions, transactions and details of any actions taken;
➢ Assist and organise with worldwide medical evacuations;
➢ Perform duties within the Alarm Centre Coordinators capabilities required for the day to day operation of the business.
PERSON SPECIFICATIONS:
Qualifications & Experience:
▪ Minimum of O – level standard or equivalent.
▪ Advanced office skills certificate or equivalent.
Skills:
➢ Capable of building and maintaining productive and professional business relationships.
➢ Strong multi-tasking skills.
➢ Ability to remain steady under pressure.
➢ A team player but able to work individually.
➢ Strong written and verbal communication skills in the English language.
➢ Confident and able to use MS Office independently.
➢ A keen eye for detail.
➢ Customer centric attitude.
➢ Open to feedback.
➢ Proactive approach to resolve situations.
➢ Problem solving abilities.
Job Requirements:
➢ Shift based work.
➢ Must be able to work shifts on weekends, holidays, and nights.
Advantage :
➢ Arabic Speaker ➢ French Speaker ➢ Portuguese Speaker ➢ Spanish Speaker
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