Posted in: Customer Service/Call Centre in East of England | Posted: |
Customer Account Manager - Team Leader/Supervisor
£26,000 - £28,000
Monday to Friday 8:30am- 5:30pm
Our client who is dedicated to delivering exceptional customer care and are currently seeking a Customer Account Manager with Team Leader/Supervisory experience for a brand-new position due to growth. You will be based in their Earls Colne warehouse, and you will go between the office and warehouse environment, working closely with the Account Managers and Fulfilment Manager daily.
Benefits & Perks:
Competitive salary package
Opportunities for professional growth and development
Supportive and collaborative work environment
Employee benefits programme
Recognition for individual and team achievements
Free parking
Social events and company incentives.Responsibilities:
Act as the main point of contact for all client communications and deliver exceptional levels of customer care.
Taking responsibility for complex queries and escalating issues to relevant managers'.
Answer and direct telephone calls and emails promptly and professionally
Meet and greet site visitors, providing a warm and friendly welcome.
Assist with the onboarding process of new clients, collaborating closely with the management team.
Support managers in building and maintaining client relationships.
Collaborate with the Fulfilment Manager and Warehouse Manager to address customer service issues and achieve successful resolutions.
Manage client expectations by effectively communicating organisation capabilities.
Assist the management team in implementing and delivering new client campaigns and procedures.
Process daily system errors and upload stock and order spreadsheets to our Warehouse Management System (WMS)
Manage carrier-related tasks, including raising claims and updating rates.Desired experience:
Previous experience working in an office, warehouse or customer-service-based role ideally within a Team Leader or Supervisor capacity.
Strong organisational skills with attention to detail
Proficiency in Microsoft Word and email programmes
Professionalism, integrity, and commitment in handling customer interactions
Ability to maintain accurate records and prioritise tasks effectively.How to Apply:
If you are an enthusiastic and customer-focused professional, passionate about delivering exceptional service, we would love to hear from you.
Join our client's team and be a part of their commitment to excellence in customer care. Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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