Posted in: Supply Chain/Logistics in East of England | Posted: |
Are you a dynamic leader with a passion for exceptional customer service? Do you thrive in a fast-paced environment where you can make a real impact? If so, we have the perfect opportunity for you! We believe that customer satisfaction is the cornerstone of our success. That's why we are looking for a talented and dedicated Customer Service Manager to lead our exceptional team of customer service representatives.
The right person will:
Lead and inspire a team: Motivate and guide our customer service representatives to deliver outstanding service and create positive customer experiences.
Set and exceed goals: Develop and implement strategies to improve customer satisfaction, increase customer retention, and drive overall team performance.
Enhance processes: Continuously evaluate and optimize customer service processes to ensure efficiency and effectiveness, leveraging technology and best practices.
Resolve complex issues: Act as a point of escalation for challenging customer inquiries or complaints, finding creative solutions and ensuring timely resolution.
Collaborate cross-functionally: Work closely with other departments, such as Sales and Product Development, to provide valuable insights and contribute to the overall growth and success of the company.
Requirements:
Proven experience in a customer service management role, with a track record of achieving and exceeding targets.
Excellent leadership and communication skills, with the ability to inspire and motivate a team.
Strong problem-solving abilities, with the capacity to think strategically and find innovative solutions.
Exceptional customer focus, with a commitment to delivering outstanding service.
Proficiency in customer service software and tools.
Join our dedicated team and be part of a growing and established business that truly values its customers and employees. Apply now online to enjoy a starting salary of up to £35,000pa plus benefits working Monday - Friday days
[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees