Boiler Team Technical Co-ordinator

We are seeking an organised, efficient and confident person with good customer service skills to join our client in Walsham Le Willows as a Boiler Team Technical Co-ordinator, working within their busy Boiler Installations team.

This role is offered on a full-time, permanent basis and the working hours are 09:00 – 17:30 Monday – Friday and a salary between £25,000 - £28,000 depending on experience per annum.

The Company

Our client work within a rapidly growing industry and are seeking new team members in order to keep up with demand. This is an exciting time to join the business, and professional development will be available for the right candidates.

The company are a property maintenance company who provide a wide range of services to customers all over the UK. These include gas and electrical safety inspections, Legionella testing, CO and smoke alarm repairs and installations working in a lovely rural setting, with a supportive team.

The Job

Working within the Boiler Installation team the Technical Co-ordinator will take responsibility for progressing Installation and Remedial opportunities within the Business. Reporting to the Boiler Team Manager, this is a reactive and fast-paced role within a new and strategically important section of the company.

Duties and responsibilities will include the following:

* Gathering all the necessary information from the Engineering to enable you to create a quotation, escalating internally as required

* Liaising with customers on what us included within the quotation, payment terms and amending quotes on ECIS as necessary

* Contacting merchants and access equipment providers to ensure accurate materials pricing

* Agreeing dates and rates with installers

* Confirming availability with tenants

* Making sure that ECIS has the correct details relating to components, values, engineers, purchase order numbers, and invoicing and that a works order is attached to the job accurately

* Ensure the4 customer portal is updates with the correct booking information where necessary

* Taking pre-install deposits from customers where necessary

* Setting up customers who wish to pay using finance on the finance platform

* Ordering parts from plumbers merchants

* Distributing information about the installation jobs to the installers

* Carrying out “2 Checks” which is making sure all the above elements necessary for the install are in place 2 days prior to the installation.

* Communicating with the engineers on the morning of an install to ensure there are no issues

* Calling and advising customers of any issues as they arise and authorising any amendments to the quotes/ installations as required

* Organise the ordering of any parts

* Liaise with the Boiler Team Manager to organise any follow up visits as required

* Taking preauthorised payments for boiler installations

* Register boiler installations with the manufacturers and building control

* Check with Engineers for left over materials and confirm a plan for these materials

* Organising audits of installers where necessary

* Ensure that invoice value reflects alterations to the quoted price

* Handle any requests for paperwork or any customer service issues post install, escalating to boiler team manager where required

Skills and Attributes

For this position we are seeking someone with the following skills and attributes:

Familiarity with various types of Gas boilers, their components and functionalities is essential for this role

The ideal candidate will also be able to demonstrate a commitment to u[holding safety standards

A motivated self-starter who displays a strong sense of initiative and drive. Capable of independently taking action to accomplish tasks and goals without supervision

Able to demonstrate an entrepreneurial mindset and who thrives in a dynamic environment and proactively identifies opportunities. A creative approach to problem solving and an eagerness to innovate with a willingness to take calculated risks in changing circumstances

Process driven with the ability to drive innovation and improve current processes as required

Excellent organistation skills with meticulous attention to detail. Adept at prioritising workload, managing time effectively and maintaining order in their work processes

Be able to demonstrate the ability to handles multiple tasks simultaneously while consistently meeting deadlines and maintain high quality work standards

Consistently deliver high-quality work and meet commitments and able to demonstrate a strong sense of responsibility and reliability in fulfilling their duties and obligations

We are seeking someone who is punctual, trustworthy and capable of performing tasks with minimal supervision

Resilience under pressure and be able to maintain productivity and effectiveness even in challenging situations

A technical understanding of Gas Boiler Installations is essential. Ideally also an in-depth knowledge of industry regulations, safety standards and best practices,

A driving licence and access to your own vehicle due to the rural location of the employer’s office, which is not accessible via public transport

We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP.

About Horizon

Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch!

GDPR

Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page