Assistant Manager

Are you energetic, sales-driven, and ready to make an impact? Big Padlock Self Storage is on the lookout for a dynamic Assistant Manager to support our Wirral store. You’ll be pivotal in driving business growth and providing exceptional customer service. If you’re enthusiastic, target-oriented, and eager to learn, we want you on our team!
Assistant Manager - What We’re Looking For:
The perfect candidate will bring experience from the retail or customer service industry, or a background in sales. Confidence and a willingness to learn are key, as you’ll be involved in every aspect of the business. You’ll thrive in meeting sales targets and aim to exceed expectations, equipped with computer skills and a collaborative spirit.
Assistant Manager - Experience:
* Experience managing customers and delivering exceptional service
* Proven ability to excel in a fast-paced, demanding environment with minimal supervision
* Self-driven, passionate, and committed to surpassing expectations
* Excellent communication skills
* Some experience in sales and customer service roles
* Ability to meet and exceed sales and revenue targets
* Willingness to work every other Saturday (with a day off during the week)
Assistant Manager - Sales and Customer Service:
* Convert prospects into satisfied storage customers
* Promote and sell add-on products, merchandise and insurance
* Provide comprehensive assistance and advice to all customers in-person, over the phone, and via email
* Ensure customer enquiries are logged and followed up promptly
* Maintain security awareness among customers
* Handle customer requests professionally with a focus on excellent service
Assistant Manager - Store Presentation:
* Maintain high standards of cleanliness and presentation in all store areas
* Present packaging materials attractively to boost sales and enhance the retail area
* Ensure company equipment is well-maintained and report any issues promptly
* Undertake minor repairs as needed and report maintenance requirements through appropriate channels
* Present a smart and professional image at all times
Assistant Manager - Competencies:
* Superior communication skills
* Strong sales abilities
* Target-driven with a relentless drive to succeed
* Literate and articulate
* Self-motivated with a passion for exceeding expectations
* Ability to thrive in a fast-paced environment with minimal supervision
* Strong decision-making, planning, and prioritization skills to achieve business results
Assistant Manager - General:
* Accurate completion of company policies and procedures
* Active participation in company meetings and policy development
* Full implementation of Health and Safety standards within the store
* Commitment to continuous performance improvement and learning
* Timely and professional response to administrative and business requests