Posted in: Customer Service/Call Centre in Liverpool | Posted: |
Do you want to influence the future of service and shape customer experience for some of the world's leading brands?
Working as part of the Outbound Team for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activities. This is a permanent position based in Liverpool with the option to go hybrid after a training period.
Job Spec
Interact with the customer across all channels (inbound/outbound calls and emails)
Providing a first-class experience for customers each and every time
Acting as a trusted advisor in answering questions and solving problems
Advising customers on the best services available, using product knowledge to showcase the best solutions
Up sell additional products as needs arise
Building rapport with customers
Providing a value-add service that enhances the customer experience and builds our brands and service reputation
Capture, maintain and ensure quality of customer data
Identify and highlight any service-related issues, incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets
Ideal Qualities:
Ideally at least 12 months experience within an outbound and/or account management role
Self-driven and hungry mentality, driven to offer great service through your strong work ethic
IT Savvy with good MS Office (Word and Excel) and keyboard skills
The commitment to work towards individual targets and KPIs
Willingness to travel to ad-hoc customer fairs and training events
Flexibility in hours of work/shift pattern
Comfortable within fast changing and developing environment