Contract Manager

The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts cover an extensive range of engineering services.

We’ve gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we’ve grown both our team of experts and our suite of solutions in line with our customer’s needs. We’re private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We’re innovative and forward thinking and have the awards to prove it, but most of all we’re focused on helping make sure our customers leave nothing to chance.

Our Electrical division head office is based in Preston, and is the first-choice trusted partner when it comes to electrical testing. Our services are delivered by the very best engineers who use their technical expertise and experience to help keep UK businesses and the public safe and compliant. Due to continued business growth, we are delighted to be recruiting for a Contract Manager to join our brilliant Contract Management & Planning team.

This is an excellent opportunity to continue your operations and customer service career and become part of fast-moving business, embracing a period of exciting growth.

What are we looking for?

We’ve really set the benchmark high with our people and our brilliant Contract Management & Planning Team are no exception. We put our people and our customers above everything else across the Group and that will never change. If that sounds like something you can get onboard with, then you might be the perfect fit!

You’ll offer previous experience in a administration, operations, contract management or customer service role and will also communicate confidently and effectively as you will be working closely with our customers and a variety of amazing people from across our business.

What will I be doing?

No two days are the same at BES Group. As a Contract Manager reporting to the National Head of Planning – Electrical division, you will be a key member of our team. You’ll be working in a busy department within the business and your role will include supporting our customers and the team through general operations including (but not limited to); answering calls and providing general administrative support. By doing this, you will help us deliver the highest quality service.

Our Contract Management & Planning team members positively support and effectively communicate with both internal departments and external customers to provide accurate information as requested efficiently on time, whatever the assignment. That’s just our thing! Some of your key responsibilities will include:

Daily checks on Engineers progress, completing mandatory document information at agreed check points throughout the day.

Meeting daily property completion and revenue targets

Reporting any issues/patterns in behaviour (e.g. timekeeping/attendance) to the Head of Planning and discuss action to be taken, escalating when required.

Monitoring and managing the planning of works for your Engineers up to 10 days in advance.

Planning in labour for your contracts on the monthly Labour Schedule document.

Managing stock from Housing Associations and recognise trigger points to request more properties.

Managing the ‘Action Required’ job status effectively to ensure it is kept to a minimum and within KPI targets 

Managing ‘On Hold’ properties effectively.

Attending meetings with clients, gathering relevant information prior to meetings and executing any action points.

Any additional ad-hoc duties as required

What makes The BES Group a great place to work?  

Our people and our customers come before everything else. Knowing we always do the best job we can with absolutely no compromise means everything to us. Internal promotion is a regular occurrence within our company and the Contract Management & Planning team are a great example of this. The team love what they do, they really make a difference that gets noticed every single day.  

If you work for us, you will get the below and so much more:  

Salary up to £27,000 (depending on experience)

Discretionary company bonus and yearly salary review

Contributory pension

Inspiring and vibrant working environment in our Preston office

Electric vehicle salary sacrifice car scheme

Development opportunities across the business

Early finish Fridays

Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts

The support of a superb employee assistance programme

Opportunities to attend volunteer days

Company contribution to charity fundraising you participate in; we want to support charities you are passionate about!

Employee Suggestion programme; because we value input from everyone in the BES Group

What experience do I need?

Our team consists of the best contract management and planning team members, we should know, we trained them! You don’t need heaps of experience, just the right attitude, aptitude and appetite for what we do. You’ll also:  

Offer previous experience in an administration, operations, contract management or customer service role

Good IT skills and the ability to use online systems and Microsoft Office applications confidently

An aptitude for systems and processes and ability to learn swiftly

Excellent communication skills with the ability to build strong internal and external relationships

Have lots of enthusiasm to deliver a refreshing customer experience, every time!

Strong organisation skills with the ability to multi-task and prioritise workloads under pressure to meet deadlines

Problem solving skills and the ability to use own initiative

Have excellent attention to detail and a methodical approach to working

Self-motivated, proactive and driven to deliver

The ability to work independently and as part of a team

Do what you say you will do; Talk to anyone in our team from engineers to our back office team and we’re always open and honest

Be reliable; There’s something about being dependable that we all think matters

To apply for this role, simply click “Apply.” We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. 

We want to inspire everyone to see how important safety is and we expect the same from our people. And if you’re on the same page as us about that and you’ve got the right skills, experience, and attitude, you’ll fit right in.  Simple. We’re all about diversity and inclusion and that means we want our people to be themselves.  We’re delighted to be an equal opportunities employer and that will never change!

BES Group, Your Safety, Our Focus