Posted in: Customer Service/Call Centre in Warrington | Posted: |
Experienced Customer Services Advisor
Location: Winwick, Warrington
Our client, a leading service provider, is experiencing significant growth and is seeking an experienced Customer Services Advisor to join their team in Winwick, Warrington.
Key Responsibilities:
* Manage a high volume of inbound and outbound calls efficiently.
* Handle customer inquiries with professionalism and courtesy.
* Identify customer needs and provide additional information as required.
* Upsell products and services to meet management targets.
* Address objections professionally, highlighting the benefits of products and services.
* Organize workshop diaries to maximize productivity.
* Participate in training sessions.
* Assist with service retention overflow activities.
* Support marketing activities and handle general queries.
Ideal Candidate:
* Confident in phone communication with a professional attitude toward customer interactions.
Critical Skills:
* Excellent telephone communication skills.
* Strong attention to detail.
* Strong administration and organizational skills.
* Ability to work under pressure and meet tight deadlines.
* Ability to work effectively within a team.
For more information or to apply, please send your CV via the "Apply Now" button. A member of our team will contact you to discuss your application in greater detail