Posted in: Customer Service/Call Centre in Warrington | Posted: |
As a Temporary Customer Service Advisor you will be handling incoming calls from a customer base and ensuring they receive a professional and friendly customer experience.
Client Details
The organisation is a well-respected entity in the not-for-profit industry. This role will be in their Warrington office.
Description
As a Temporary Customer Service Advisor you will:
Respond to customer inquiries via phone, email, and live chat.
Resolve customer complaints professionally and efficiently.
Track customer interactions and transactions, recording details of inquiries, complaints, and comments.
Communicate with internal departments to resolve customer issues as needed.
Profile
A successful Temporary Customer Service Advisor should have:
1 year's experience within a Contact Centre environment
Experience with Zendesk is preferred, but not essential
Excellent verbal and written communication skills.
Strong problem-solving and negotiation skills.
Proficiency in CRM systems and practices.
Ability to work in a fast-paced, high-volume environment.
A keen eye for detail and accuracy.
Job Offer
In return, our client can offer:
3 month temp role with the possibility of being extended or made perm
Immediate start
Competitive hourly rate