Posted in: Administrative and Support Services in South East England | Posted: |
Contact Centre Advisors
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm dayshift / 7pm - 7am nightshift
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties:
Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.
Experience:
Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Two roles available:
1) rotating day/night shift (4 days on, 4 days off, 4 days on, 4 days off, 4 nights on, 4 days off)
2) 12noon – 8.30pm Monday – Friday, with flexibility to start earlier/ work later, including nights and weekend if required.
Salary: £11.44 per hour worked day shift/ £15.21 per hour worked nightshift
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