IS Portfolio Administrator

IS Portfolio Administrator

Reference Number - 78994

This IS Portfolio Administrator will report to the CIO and will work within the Information Systems directorate based in either our London, Bury St Edmunds or Crawley offices. You will be a permanent employee.

You will attract a salary of £43,675.00 and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 20/05/2024

We also provide the following additional benefits

Annual Leave
Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On - scheme providing discount on hundreds of retailers products.
Discounted access to sports and social clubs
Employee Assistance Programme.

COMPANY OVERVIEW

UK Power Networks (UKPN) is a distribution network operator for electricity covering South East England, the East of England and London, serving 8.3 million domestic homes and businesses, and some 20 million customers.

Employing approximately 6,000 people, UK Power Networks' primary role is to ensure the infrastructure that brings power to homes, businesses, hospitals, schools, and other public services delivers reliable, safe and sustainable electricity to customers, irrespective of their chosen commercial supplier. Its responsibilities include:

Maintain the safety and reliability of the electricity networks;
Connect new customers' premises to electricity; and
Extend and upgrade the electricity network to facilitate decarbonisation and customer needs.All of the distribution network operators (DNOs) are regulated by the Office of the Gas and Electricity Markets (Ofgem). Supply companies buy electricity in bulk from generation companies. They pay distribution companies to transport the electricity through the cables and power lines to homes and businesses.

UKPN's three networks distribute electricity using more than 170,000km of underground cables and overhead lines, and more than 130,000 substations, with safety and customer service being the core priorities.

UKPN has revenues of c.£2 billion per annum and a regulated asset base of £9 billion. Its current business plan forecasts investment of c.£5 billion over the next five years (a 25% increase on the prior regulatory period) motivated by decarbonisation of generation, transport, and heat. It is equivalent in size to FTSE100 utilities such as Severn Trent and United Utilities.

UKPN is owned by the Cheung Kong Group (CKG) which has operations in over 50 countries and employs some 350,000 people worldwide. CKG has a pedigree in running high-quality utility companies and a track record of wise investments. It operates electricity distribution businesses serving communities in Hong Kong, the United Kingdom, Australia and New Zealand.

Since UKPN was acquired by CKG in 2010, it has undergone a phenomenal transformation. From a position of underperforming against peer distribution sector organisations, it is now widely regarded as the leading distribution company in Great Britain. Since 2010, UKPN has:

Dramatically reduced lost time injuries by 90% making it the safest DNO.
Reduced power cuts by 59% making it the most reliable group of networks.
Delivered customer satisfaction levels at 94% and is the only utility recognised in the UK Institute of Customer Service's Top 10 rankings beating household names like Amazon, John Lewis and Apple.
Connected enough renewable energy to power more than 3.5 million homes.
Been ranked as having the world's smartest grid (in 2020 in the Global Singapore Smart Grid Index and consistently ranks #1 in the UK (Apply online only)).
Been the first distribution company to commit to verified science-based decarbonisation targets.
Repeatedly been named Utility of the Year and a Top 25 Best Big Company to Work For.
It is among just 5% of companies in the world awarded Investors in People's highest status - Platinum.

In short, UKPN is a progressive company with a clear vision, dedicated and focused people, underpinned by a performance driven culture. It strives to be the best at everything that it aims for. This puts the organisation in a commanding position given the future challenges of decarbonisation and evolving customer and partner expectations.

It has plans to unlock the huge opportunities from greater digitalisation, new technologies and advances in data science. The next leap in performance will be fuelled by these advances and UKPN wants to be at the forefront to ensure it maintains clear blue-water between itself and its competition. It now needs a technology leader to take it to the next level.

JOB PURPOSE:

You will provide a comprehensive operational support to the Chief Information Officer (CIO) and IS senior management team, supporting in the coordination of CIO activities, ensuring an organised and efficient workflow.

You are required to maintain communication channels across IS and beyond, providing administrative support and collaboration with other support staff across the business.

Assistance will be provided with project management and deliverable execution, keeping the senior management team on track to meet important goals, ensuring customer and partner satisfaction is maintained with timely communications and excellent service delivery.

PRINCIPLE ACCOUNTABILITIES:

Coordination and support of IS portfolio administration, including the raising of Purchase and Work Orders, recruitment and risk management.
Be a primary contact between the Office of the CIO and IS governance groups, including coordinating the work of the different groups and providing administrative support for governance meetings.
Determine priority of matters of attention for the CIO, redirecting matters to staff to handle, or handling matters personally.
Manage the CIO's calendar.
You will sort and triage mail; maintain e-mail and other address directories.
Schedule departmental meetings, assisting in the preparation and distribution of agendas, minutes and actions.
Coordinate periodic IS performance reporting, highlighting delivery progress, exceptions and performance; provision of updates to the CIO, IS Senior Management Team and Executive Management Team.
Support in the arrangement of travel and accommodations for the CIO and IS Senior Management Team.
Reconcile expense reports, corporate card reconciliations, etc.
Maintain SharePoint filing systems.
Processing of communications and correspondence for important updates and inquiries to staff at all levels across the organisation/
Help with special projects and tasks in a support capacity.
Other additional tasks as assigned from time to time, including supporting other departments or Executives.

NATURE AND SCOPE:

The Information systems function across UK Power Networks, supporting us in the achievement of our vision to become the best performing DNO. The team achieves this through the provision of best class, innovative, but cost effective technology solutions, and the optimisation of current solutions to improve how we operate. Continuous improvement, customer service and seamless delivery is at the heart of our ethos.

You will work with managers, heads of department within technology and senior managers across the business to ensure technology is delivering high quality projects whilst remaining within budgets.

An important measure of success for you will be customer satisfaction, earned value, adherence to budgets, and delivery on time.

Qualifications:

You will be organised, analytical with facilitation skills with a desire to deliver.
Effectively organise urgent and high-impact work.
Experience managing primary business processes such as task planning, risk & issue management, recruitment, knowledge management, portfolio monitoring and reporting.
Exercise discretion with sensitive information, including customer and employee data.
You will show initiative, with strong problem-solving capabilities.
Accustomed to working across multiple stakeholders, including senior executives.
You will build strong relationships with demanding partners and senior colleagues.
Expert proofreading and editing skills.
Proficient in the use of common office software.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace