Posted in: Administrative and Support Services in London | Posted: |
Main Purpose of Role
We are looking for a permanent Japanese and English speaking Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled.
You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries.
If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for.
Salary: £26,000
Location: Canary Wharf, London (Hybrid after training, 2 days per week office based)
Hours: 40 paid hours per week.
Shifts: Mon - Friday (8 hour shifts) between 7:00am - 6:00pm
Database & Systems & Training
We require that you have previous experience of Amadeus GDS and are up to date and able to use it fully. Full training will be given by the Company (but only Amadeus refresher training as you are an experienced user) and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the DBF Quality Management System and all other systems and soft skills training.
About the Company
Leading the way in Customer Interaction & process management the company are an international outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels.
Skills and Requirements
Proven Amadeus GDS experience
Airline or travel experience
Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
An effective team player with a "can-do" attitude
Passionate about providing great customer care with a friendly personality
A confident and professional telephone manner
Self-motivated, proactive and able to work on your own initiative
Duties
Help customers and solve their problems in an accurate and efficient manner
Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce
Troubleshooting with customers
Benefits
A fun and sociable team environment working culture
Pension Scheme with Standard Life
Aviva Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeship qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Cycle to work scheme
Tech scheme
To apply for this permanent position please submit an up to date CV. Also please feel free to call Monika or Alan for more information about the company and the role
