Posted in: Engineering in London | Posted: |
What's in it for you:
Salary: £55000 - £65000 per annum
Location: Remote working, twice a month travel to offices based in London or Nottingham.
Duration: 6 months fixed term contract
Key benefit: 4-day working week. You do not work Fridays!
Benefits: Private healthcare, pension, Employee Assistance Programme and Mental Health Cover, 50% off Fitness First
Job purpose:
We are working on behalf of a growing data organisation looking to recruit a 3rd Line Support Analyst on a 6 month FTC. The role involves assisting staff across 2 sites in London and Nottingham, as well as remote workers. Candidates should possess extensive expertise in various Microsoft technologies, such as Office 365, Azure, and Power BI.
Responsibilities:
* Proactively resolve all service tickets within agreed SLA.
* Proactively resolve Dynamics CRM and PowerBI tickets and requests
* Serve as an escalation point for delivering 3rd line support.
* Actively monitor and review system alerts.
* Create and maintain comprehensive IT documentation.
* Manage inventory and procure quotes as needed.
* Collaborate with the Compliance and Data Privacy team to support configuration and implementation.
* Assist the project department with technology-related projects.
* Support the business with reporting and Power BI requirements, leveraging support from a 3rd-party provider.
* Review existing systems and ways of working, making recommendations at the end of the contract as part of your handover.
Your typical week will look like:
Looking after tickets that come into the service desk – 15%
Documenting all IT systems and process – 10%
Supporting projects with IT recommendations and configuration changes – 10%
Working with InfoSec team to make recommendations and make security improvements – 10%
Working with our third-party MSP – 20%
PowerBI reporting and helping users with their dashboards – 20%
Support Dynamics CRM and escalate tickets to third-party as necessary – 15%
What you need to be successful in this role:
* Demonstrated proactive, hands-on approach to resolving service issues at a 3rd line level.
* Experienced in Microsoft 365 Admin and Mimecast administration, including MS Teams telephony.
* Proficient in Microsoft 365 Intune configuration and deployment, with expertise in conditional access.
* Familiarity with Power Platform and Power BI reporting and configuration.
* Able to innovate solutions and drive ongoing improvements.
* Exceptional troubleshooting abilities and strong teamwork skills.
* Understanding or knowledge of Sentinel/Defender suite would be advantageous
