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Assistant General Manager– Isleworth ( West London ) Leisure Centre
£35,578 per annum
The company was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. The company represents a bold, new and ambitious approach by a London Borough. Underpinning everything they do to the core values – Customer First – One Team – Respectful – Energised. Everything we do aims to align to our values and strategic ambitions.
The company has set established high standards with their exuberant, friendly, driven professional approach across all sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. The leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is their mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities..
About the Job
As an Assistant General Manager at the Leisure Centre, you will be responsible for the day to day running of the Isleworth leisure centre. This centre boasts two swimming pools, large gym with the latest equipment, café, health suite, outdoor courts with flood lights, two studios with sprung floors, indoor cycling, and a library. Isleworth also has one of the largest swim schools and membership numbers of all our sites. You will deputize for the General Manager, manage the day-to-day operations of the facilities and support with service delivery, commercial output and H&S safety compliance.
Key Responsibilities include:
* Responsible for day-to-day management of the leisure centre, carrying out the Duty Manager role when on a duty management shift and covering for the GM when they are off.
* Support and contribute with the GM, to the delivery of the company’s vision and strategy and values.
* Support the GM with overall process of management and corporate decision making, to ensure the centre maximises its short, medium and long-term profitability
* Drive and achieve Centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels
* Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate.
* Support the preparation of annual service plans, financial plans and statistics
* Ensure that the centre financial targets and KPIs have been communicated to relevant managers and team members and that appropriate plans are in place to ensure targets are achieved. Targets include revenue, service, standards, occupancy, participation, payroll costs, energy management and health & safety compliance.
* Lead and develop a high performing team through effective recruitment, people management, development, retention and succession planning strategies for the Centre.
About you
To be successful in this role, you will have previous management experience in a similar leisure centre environment, experience of recruiting, developing and managing staff, a passion for health and wellbeing and the ability to influence and motivate others. Previous management experience is essential, with a proven track record of meeting financial targets and leading a successful team. Candidates will be required to have an NPLQ, Pool Plant Operation and First Aid at Work qualification, or be willing to work towards these.
Benefits
* Free parking at all Leisure Centre Sites
* 22 days holiday allowance, plus bank holidays
* Free GOLD gym membership
* Company Rewards - discounts and offers from top brands and services
* Enhanced Maternity and Paternity leave
* Pension Scheme
* Refer a Friend Scheme offering up £250 for each new employee referred
* Staff wellbeing services, including access to online GP, occupational health and EAP
* Flu Jabs
* Eye care vouchers and support towards glasses
* Cycle to work scheme
* Electric Car salary sacrifice scheme
Application Process
If you have the above skills and wish to be considered for this position or find out more details then please submit your CV
We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful