Posted in: Administrative and Support Services in Leeds | Posted: |
Our fantastic client is seeking a Solutions Support Assistant to join their thriving, global organisation. The purpose of this role is to support customers when using the online services and making orders. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high quality service is provided.
Responsibilities of the Customer Service Advisor include:
Answer customer queries via email or on the telephone
Provide technical support and troubleshoot any issues
Report and escalate any complex issues to the correct authorities
Log customer calls on to in house system
Support customers before and after service is completed
Maintain a high level of knowledge for the services provided
Key skills include:
Communicating at a high standard
Having a passion for problem solving
Support colleagues and be a team player
Apply problem solving and analytical skills
Learn new technical software processes
In return our client offers the opportunity to develop your excellent communication skills in a great organisation. Please note working hours are Monday - Friday with shift patterns between 9am-8pm, please apply for further information and the chance to be considered for this great opportunity