American Girl NYC Personal Shopping Assistant

Job Description
The Opportunity:  The American Girl New York City retail store is looking for a dynamic individual as a Part-Time Personal Shopping Assistant to provide administrative support to the American Girl Personal Shoppers, as well as providing personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time-management skills, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.
What Your Impact Will Be: 
Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions.
Assist with the selling and booking of in-store special events and Bistro parties.
Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready.
Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed.
Initiates and responds to client communications, schedules appointments, and follows up with client as needed.
Utilizes Microsoft applications, including Outlook, to complete administrative duties.
Keep up-to-date on product knowledge and services.
Balances work tasks while supporting the Personal Shoppers individually.
Follows all company standards, guidelines, policies and procedures consistently.