Posted in: Other in Charlotte | Posted: |
Job Description
A Service Coordinator serves as the customer and technician’s point of contact for supporting related questions for the Vulcan Product line. The Service Coordinator’s role requires a motivated individual who can troubleshoot and resolve customer application, mechanical, electrical and/or gas systems problems with exceptional customer service skills. The Service Coordinator I is expected to assist beyond client expectations. The role requires an initiative-taker, team player, detail-oriented, able to multitask, and someone who can communicate effectively.
Working knowledge of mechanical, electrical, and gas systems
Answer incoming technician & customer inquiries, effectively applying problem solving techniques, educating clients, and following issues through to their successful resolution
Pick, pack, and ship parts for urgency customer care
Review and test returned warranty parts
Working knowledge of mechanical, electrical, and gas systems
Receives and escalates complaints and complex service requests to senior staff as needed
Recording issues into tracking system
Responding to emails, voice mails, and calls
Understanding of unique needs for large chain customers
Remain positive and courteous
Ability to interact with all levels within ITW plant, including assembly workers, sales representative, service manager & technicians, director of operations, operations manager, and engineering.