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Sr. Manager, Global People Operations PMO

Company: ServiceNow
Job type: Full-time

Job Description
Job Description
As a Sr. Manager in our Global People Operations PMO, you will play a crucial role in driving project management excellence and ensuring the successful delivery of strategic and cross functional projects across the Global People organization. This role requires a strong, dynamic leader who will provide guidance, support, and leadership to project managers and business partners.
What you get to do in this role
Project Portfolio Management
Develop and maintain a comprehensive project portfolio, including project charters, project plans and resource allocations.
Develop and implement project management standards, methodologies, and best practices
Prioritize projects based on strategic objectives, resource availability and business impact
Regularly review the project portfolio and make recommendations for optimization and resource reallocation
Partner with Portfolio Governance Manager to provide input into the annual operating plan (AOP) and confirm project management support alignment
Project Management Oversight
Provide oversight and guidance to project managers throughout the project lifecycle
Review project plans, deliverables, and performance metrics to ensure alignment with project objectives
Assist Project Managers to identify and resolve project issues, risks and conflicts
Resource Management
Manage project resource allocation and capacity planning
Optimize resource utilization across projects to maximize efficiency and productivity
Partner with Portfolio Governance Manager and COE leaders to align project management resources according to required skills and expertise
Stakeholder Management
Develop and maintain relationships with key stakeholders, including GP executives, project sponsors and cross functional teams
Support escalation of risks and issues to stakeholders, ensuring transparency and alignment
Facilitate decision-making and issue resolution among stakeholders
Project Portfolio Performance Monitoring and Reporting
Establish and maintain project management metrics and KPIs to monitor performance and project delivery
Prepare status reports and executive summaries as needed
Review post-project lessons learned to identify opportunities for improvement
Training and Development
Develop and deliver project management training programs, workshops, and resources for project managers
Mentor and coach project managers to enhance their project management skills and capabilities
Foster a culture of learning, development, collaboration, and innovation within the PMO
Facilitate the integration of project management best practices into the GP organizational culture

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