Transportation Claims Administrator

Job Description
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Ensure the timely review, investigation, and claims entry of all claim’s objects within 24 hours of receipt.
Identify and respond on claims that cannot be filed within same 24 hours to responsible party or application like our Internal Digital OSD application.
Once claim object is identified as an object that is valid to be filed, communicate with all internal stake holders to obtain invoice value documentation to file the claim.
Prioritize and keep track of requests to ensure follow up and a detail check of claims object requests versus claims filed as a daily activity.
File claims with appropriate support document to carrier portals.
Follow up with carriers as needed for claims awards or denials.
Denials must be communicated immediately to the responsible party or application to close the claim incident.
Awarded claims must be reconciled to the receipt of a claims check and then processed to Finance with appropriate coding for GL and allocation to P&L
Any disputes to claim response or failure to receive claims checks on awarded claim requires communication and meetings with carrier claims departments.
Assist in generating reports on filed v/s awarded & denied claims for multiple internal groups and carriers.
Review of claims with the Senior Transportation Manager on calls with the carriers to identify claims trend.
Reconcile aged claims with the carrier claims department or account rep while any write offs must be approved by the Senior Transportation Manager.
The position will be involved with issues and problem solving that result from the initial and final claims investigation.
Ensure that all internal and external requests such as returns, free astray and misdirects all modes are responded to within 24 hours.
Effectively communicate with all internal departments, clients, and carriers as needed to ensure proper processing and success of closing out any claim object or claims filinig.
All other duties as assigned.