Posted in: Other in North Dakota | Posted: |
Job Description
The Client Service Specialist is a key member of the Client Service team, serving as the client advocate and laboratory liaison. By building a strong working relationship with our clients and our technical staff, the Client Services Specialists guide the successful completion of clients' projects from first contact, through the lab (analytical details & status), to final deliverables and invoicing.
Job functions
Answers questions and assists clients with method and equipment selection to fit project needs based on technical knowledge of method limitations, field conditions, analytical compatibility, etc.
Enters orders for supplies to ship to clients for sample collection.
Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and the laboratory.
Provides quotes and reviews invoice pricing for sample submissions.
Assists clients in understanding reported results, how they compare to Occupational Exposure Limits, and how anomalies may impact reported data.
Works with clients to resolve disputes to the satisfaction of both parties, including reduction in fees, free shipping, etc.