Regional Customer Success Manager

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Technical Customer Success Manager - South East Asia - Global Tech -£65k

Are you a Technical Customer Success Manager living in Asia?

Our client is looking for a Regional Customer Success Manager to join their team! As a Regional Customer Success Manager, you will be responsible for training, coaching, and supporting customers on how to use their maritime surveillance and management system.

About the company

This company is a fast-growing and ambitious organization that is making a global impact in the marine domain. They are leading the next generation of maritime domain awareness technologies, products, and systems that significantly enhance security, safety, and environmental protection and sustainability. Their customers are worldwide and range from the largest national coast guards to individual vessel owners.

Responsibilities

Develop and maintain a strong, professional customer relationships
Work alongside the Product Management Team to define and create an initial concept of operation and system configuration document for each project
Coaching of the customer team to ensure expedient adoption of both concept of operation and training delivered
Developing and facilitating workshops with the customer teams on the systems and evaluate the success of the initial adoption and focus on improvements to be made and implemented
Creating the Site and System Acceptance Test Plans and gaining agreement by the Customer in cooperation with the In-Country Program Manager
Acting as the "voice of the customer" internally and leverage feedback/insights to drive the customer experience
Communicating roadmap recommendations to our customers in collaboration with the Sales & Marketing team to enable growth
Analyzing and monitoring customer data to draw insights and optimizations and improve customer experience
Driving efficiency in our client relationships and demonstrate a tenacious spirit that is adaptable, doesn't accept the status quo and won't allow the current landscape to be a blocker to driving long term customer value

Requirements

Minimum of 7 years' experience in a technical customer-facing success and/or relationship field
Strong, demonstrable coaching and mentoring skills and delivery experience
Experience of Concept of Operations methodologies and the development and implementation of configuration documentation and settings
Smart thinker, innovator, inspirer of customer loyalty
Excellent and demonstrable leadership and communication skills
Experience of successfully managing and positively influencing challenging customers
Positive, self-starter and team player with skills to continually improve the customer experience
Ability to digest complex data and relay it to customers in a manageable, consistent, clear and concise way
Excellent presentation and meeting facilitation skills including small to medium groups
Demonstrable success in thinking strategically, executing tactically whilst providing consistent and high-level customer satisfaction and retention in a fast-paced, dynamic environment
Successful candidates will be UK based but will be likely to spend two working weeks in every four in their assigned region to work closely with key customer contacts

Benefits

Competitive Salary
Pension scheme
25 days holiday
Private health care
Company sick pay
Remote/hybrid working
Development Opportunities

Apply now

If you are a customer success manager looking for a new challenge, this is the perfect opportunity for you. Apply now and take the next step in your career