Customer Service Specialist / Coordinator

شرکت: RBC Engineering Support B.V.
نوع شغل: Other
Vacaturebeschrijving

Become the customer champion: Answer inquiries by phone and email, exceeding expectations in Dutch and English. German is beneficial but not a must have.
Order with accuracy: Process customer orders swiftly and precisely, ensuring timely deliveries and clear communication.
Logistics maestro: Arrange basic transport for deliveries within the Netherlands, collaborating seamlessly with partners.
Conflict resolution ninja: Tackle customer complaints proactively and with a positive approach, finding solutions that leave everyone happy.
Data whiz: Maintain accurate records and documentation for smooth operations, mastering your CRM tools (Salesforce preferred).
Team player extraordinaire: Support the wider team in achieving department goals, fostering a collaborative spirit.

Your profile
MBO level
Computer literacy: Microsoft Word and Excel are your best friends.
CRM savvy: Understand CRM systems, like Salesforce or similar systems.
Multilingual magic: Fluency in Dutch, and English
International logistics know-how: Navigate the world of deliveries with ease.
Gas industry insider: Experience in the gas industry gives you an edge.
Regulation rockstar: A grasp of ISO 9000, 14000, and 18000 is a bonus.

Our company characteristics
Independency
Flexibility
Reliablity
Expertised
Speed
Honesty
Transparancy

Terms of employment
A marketconform and attractive salary
A full travel allowance
25 holidays a year
A collective retirement fund
A growing organisation with personal development opportunities
You will be working for a highly regarded customer on challenging projects
Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

Job Features Full-time Full-time
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