Front Counters Assistant

Service Care Solutions are looking for a Front Counters Assistant to work within the Lancashire constabulary on a 6-week initial contract.

Location: Blackburn (Multiple Locations)

Job roles/Responsibilities:
To provide a professional, multifunctional face to face customer service to both the public and Constabulary colleagues.

Be the initial contact for crime victims and the public, prioritizing public safety.
Receive and document emergency and non-emergency incident reports.
Record crimes as per national and local standards using the Connect Quick Crime system.
Create and manage incident logs, notifying supervisors of serious incidents.
Handle intelligence data on the Connect System.
Verify driving documents and manage vehicle-related issues.
Safely handle and document firearms, drugs, and evidence-related items.
Manage Sex Offenders Register, terrorism notifications, bail records, and banning orders.
Process payments, produce court-ready statements, and assist with Claire's Law and Sarah's Law requests.
Handle lost/stolen foreign documents and Pedlar's Certificate applications.
Manage lost/found property and ensure station security.
Assist with appointments, equipment maintenance, and resource deployment.
Stay compliant with data protection and legal regulations.
Provide high-quality service with a focus on quality and professionalism.Knowledge/experience required:

Experience of providing customer advice in a busy environment on a wide variety of issues.
Experience of demonstrating excellent listening, questioning and interpersonal skills, along with good oral communication.
The ability to prioritise workload and manage deadlines, working on own initiative, with minimal supervision in sometimes high-pressured situations.
Experience of dealing with people in difficult, sometimes confrontational circumstances.
Experience of recording, interrogating, inputting, and maintaining computerised and manual filing/recording systems.
Experience of investigating problems and taking appropriate timely action to resolve them.
Experience of producing accurate written information and demonstrate a high level of attention to detail.
Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.
An acceptable level of sickness absence in accordance with the Constabulary's Attendance Policy.
Demonstrates a flexible approach to working practices, hours, and work location.If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: or tel: (phone number removed). Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place