Housing Disrepair Claims Manager

We are currently recruiting for a Housing Disrepair Claims Manager based in Sandwell

Job Summary

To manage claims made in relation to housing disrepair in the council's HRA housing stock. You will be responsible for ensuring that cases are properly assessed by technical experts and legal teams in a timely manner. You will manage all documentation related to each case, provide disclosure documents as necessary and ensure payments are processed in conjunction with our legal team. You will support and coordinate activity between various teams, external stakeholders & customers to ensure work is completed to legislative standards and follows Legal Disrepair Protocol.

Your current duties and responsibilities are:-

1. To triage all claims for disrepair and in conjunction with our legal team ensure each claim is addressed via the most appropriate route.

2. Create case files for each HDR claim, produce disclosure documents in a timely manner and coordinate responses to linked SAR requests.

3. To manage all reports of damp and mould, to ensure each case is dealt with effectively.

4. To identify damp and mould cases that require additional intervention, to engage with the appropriate team and track progress to ensure each case continues to be managed through to completion.

5. To develop performance monitoring processes to ensure repairs and associated actions related to disrepair claims and damp and mould reports are managed effectively through to completion.

6. To ensure work is carried out in line with timescales set out by court orders or in agreement with 3rd party legal representatives.

7. Create and provide solutions, within legislation and contractual agreements, that meets customer needs and expectations as far as is practicable.

8. To coordinate and record all HDR activity for each case, provide regular feedback on outcomes and produce analysis of trends & root causes to identify areas of improvement for the wider Asset Management and Improvement team.

9. Manage compliance, that includes document control, ensuring all activity is auditable and all contractual information is completed and distributed within strict time frames

10. Work closely with Legal, Surveying, Data Administration to ensure effective communication is carried out and high customer services levels are adhered to

11. Managing the disrepair budgets and ensuring any risks to overspend on specific projects/workstreams, and all redeeming solutions are presented with appropriate risks highlighted.

12. To participate in the operation of the Council's Appraisal Scheme.

13. It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.

14. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.

15. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.

Please apply online and include you most recent CV

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