Lähetetty: Muu in Austin | Lähetetty: |
Job Description
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
What is in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary shift meal
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Assist with all external and internal calls either by assisting the caller personally or redirecting calls as needed
Assist and distribute all SMS messages, emails, and voice messages for internal and external guests
Take ownership of guests' requests/concerns and ensure follow up according to the hotel's standards
Take initiative to add personalized experiences to our guests' stay
Proudly promote the hotel facilities, promotions, and special events
Maintain and monitor the "Royal Service" communication tool and other software systems
Be a central line of communication for all of the hotel's emergency procedures
