Publié dans: Autres dans Ecosse | Posté: |
Job description
Service Advisor, Location: Falkirk
"Are you enthusiastic, reliable, organised, and hard working?"
"Have you got at least 1 year experience within a dealership working in the service department?"
"Are you looking to start a fresh within a new and supportive team?"
Responsibilities:
- Greet customers and provide them with a positive experience
- Listen to customer concerns and address them promptly and professionally
- Provide accurate and detailed information about services and products
- Upsell additional services or products to customers when appropriate
- Schedule appointments and manage service orders
- Coordinate with technicians to ensure timely completion of repairs or maintenance
- Process payments and handle cash transactions
- Maintain customer records and update information as needed
Skills:
- Strong customer service skills with the ability to effectively communicate and build rapport with customers
- Cash handling experience, including processing payments and providing accurate change
- Upselling skills to promote additional services or products to customers
- Mechanical knowledge to understand and explain vehicle repairs or maintenance
- Excellent organizational skills to manage appointments, service orders, and customer records
Job Type:
Full-time
Schedule:
Monday to Friday
8:15 am - 5:30 pm
Experience:
service advisor: 1 year (required)
Licence/Certification:
Driving Licence (required)
Work Location: In person
