Sales Team Leader

Sales Team Leader – Ellesmere Port - £35-37,000 with OTE of £50,000.

A fantastic opportunity for a Sales Team Manager to join a progressive, innovative company with 25 years’ industry leading experience.

Based within exceptional, modern offices, the Sales Team Manager will be rewarded with an attractive bonus scheme; 23 days’ holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities.

Working on a hybrid basis, the Customer Service Advisor will work 37.5 hours a week, 9am to 530pm Monday to Friday.

The role will be reporting directly to the Head of Sales, managing a team of Account Managers and Sales Support Administrators, working towards achieving the wider business’ sales strategy and goals.

RESPONSIBILITIES:

* Work with and manage the Account Management team to hit and exceed agreed SLAs

* Motivating, coaching and developing team members

* Managing individual performance and conducting regular reviews and appraisals

* Liaise with external stakeholders in order to build, maintain and develop relationships

* Inspire the team members toward their individual goals, including personal growth and KPIs

* Attend exhibitions, events and workshops to promote the company’s products

* Improve visibility of product performance and forecasting

* Ensure governance targets and SLAs are strictly adhered to

SKILLS AND EXERIENCE:

* A minimum of 2 years’ sales team management experience, gained within a B2B environment – ideally within a regulated industry

* Effective leadership and motivation skills

* Skills gained managing and co-ordinating a remote team

* Experience of process improvement and the ability to design and implement new processes

* A customer driven approach to all tasks, aiming for a first call resolution every time

* Excellent communication skills, with the ability to liaise with customers, suppliers and colleagues effectively

* Results-driven with a focus on achieving goals and objectives

* IT skills in MS Office – particularly Excel and Word

KEYWORDS: Manager, Team Leader, sales, customer, processes, account management