פורסם ב: שירות לקוחות ב- מזרח אנגליה | פורסם: |
I am seeking a Part-Time, Aftercare Co-Ordinator to deliver a high standard of customer service to their high-end customers throughout the UK. The role will be site based at their great location of Huntingdon. The right Aftercare Co-Ordinator will be joining their busy team all working towards the common goal of delivering excellent customer service.
The successful Aftercare Co-Ordinator will support re installs for their clients and will be communicating directly with the clients and the installers to ensure end to end customer service is executed with the desired outcome of resolve.
Responsibilities:
Client telephone calls (incoming & outgoing) to agree on & confirm return to site (RTS) installations & discuss complex solutions
Speaking with suppliers, installers and peers to case manage high profile projects
Action internal orders for parts & consumables
Checking on & successfully dealing with incoming client correspondence
Booking of return to site installations visits on the company's computer diaries
Compiling of site information for the company's site operatives containing all relevant paperwork & information required on site
Regular internal meetings to pull together information to form solutions
Skills and Experience:
Suitable for an experienced, people-focused service-based professional with a career in customer care
Able to deliver a high level of service to clients in a fast-paced environment
Strong communication skills
Practical problem solving using commercial awareness
Thorough eye for detail and organisation skills
Efficient & detailed
Computer literate with a high desire to keep records and clients up to date
Working Hours & pay
20 hours per week, Flexible working hours
Flexible working days Monday - Friday
Part-time, Permanent
£12,500.00 per year
Benefits:
Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme
28 days holiday per year including bank holidays (plus 2 additional days on Christmas Eve & New Year's Eve
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