פורסם ב: אחר ב- קליפורניה | פורסם: |
Job Description
The Bell/Door Attendant is responsible for all aspects of Lobby service – from arrival, luggage services, lobby assistance through departure. The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment.
What You Will Be Doing:
Provides all arriving guests with a warm welcome
Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell
Executes curbside check in
Keeping Door area and Lobby impeccable at all times
Utilizing Guest Name in all interactions
Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc
Assists guests with luggage and secured luggage storage
Maintains relationships with limousine and cab services
Escorts guests to their destinations within the hotel
Assists front office team with check-ins/outs as needed
Reviews daily reports, group resumes and ensures execution of all special requirements
Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests
Participates in all colleague briefings and formal communication meetings
Follows all established standards and procedures set out by the hotel and the department
Consistently offers professional, engaging and friendly service
Other duties as assigned