Service Catalog Analyst

Job Description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education) Education Desired :
Bachelor of Computer Science
Job Description
Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
Our IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with multiple teams throughout the organisation to ensure the services within the catalog are fit for purpose, simple to use, operate efficiently and effectively.
What you will be doing
We are seeking a detail oriented and experienced Service Catalog Analyst to join our team within the ITSM function. In this role, you will be responsible for managing and continuously improving the service catalog, utilising the ServiceNow platform. This individual will play a key role in ensuring that our IT services are designed, documented, and delivered effectively to meet the needs of our customers and stakeholders.
Develop and maintain the service catalog, which includes defining and categorising services offered by the organisation
Work closely with service owners and stakeholders to ensure that services are aligned with business requirements
Implement service catalog management processes in accordance with ITIL guidelines
Continuously review and improve service catalog offerings to enhance customer satisfaction and support business goals
Monitor and report on service performance metrics, including availability, reliability, and customer satisfaction
Collaborate with other IT teams and departments to ensure that service catalog updates are communicated and implemented effectively
Provide guidance and support to internal teams on ITIL service catalog management best practices
Utilise the ServiceNow platform to design and automate request management workflows, ensuring efficient and timely request fulfilment
Provide training and support to employees on how to utilise the service catalog effectively
What you bring
Strong understanding of ITIL principles and best practices
Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes
Ability to work effectively in a fast-paced, dynamic environment
Ability to work independently and prioritise tasks effectively to meet deadlines
Strong analytical, problem-solving skills and attention to detail
Proficiency in the ServiceNow platform and experience in designing and implementing workflows
Added bonus if you have
Certification in ITIL v3/4
Certification in ServiceNow
What we offer you
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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