Telesales

Job title: Telesales rooflights . com
Reporting to: E-Commerce Manager
Location: Glazing Vision Ltd, Sawmills Road, Diss, Norfolk, IP22 4RG
Working hours: 08:30 – 17:00 Mon-Fri
Remuneration: £22,500 - OTE £40,000 dependant on experience + commission
The role
The rooflights . com Telesales position is responsible for all online telesales activity and account management via the rooflights . com platform. You will manage Glazing Vision’s own product as well as third-party supplier products (TPS) including Korniche, FAKRO, Brett Martin, SonaSky and Velux.
Personal profile
This role would suit candidates who are comfortable selling to and closing customers, they must be motivated by the potential to earn commission and be happy working to targets and also working under pressure. E-commerce results are delivered by volume sales, the successful candidate must be competent at managing a high workload and dealing with multiple clients simultaneously. The role requires a high level of organisational skills and self-motivation, you will be expected to follow up on all client leads and proactively close sales in order to achieve set targets.
Skills and competencies
Telephone and call handling, IT literate, familiar with Microsoft Excel. Candidate must be articulate, literate, and numerate. Previous sales experience is advantageous.
Key responsibilities
* Answering inbound telesales calls
* Covering Live Chat function on rooflights . com
* Evaluation and sales response to all inbound rooflights . com contact forms
* Lead generation and prospecting
* Account management and supplier liaison for all third-party products
* Aftercare support, chasing delivery dates and assisting with logistics
* Assisting with proof of delivery, invoicing, and accounting process
* Sales forecasting and reporting, monitoring stock levels and feeding back to production
* Nurturing client relationships and improving brand loyalty
* Market research and competitor activity
* Client technical support and guidance
* Reporting activity to E-Commerce manager