IT Support Technician

2

This is an opportunity to join an established, successful IT Managed Services Provider (MSP) with offices across the UK. Using the latest IT technologies, they provide high-quality ‘customer focused’ technical support to nationwide customers in the SME sector.
They are looking for IT Support Technicians to deliver world class technical expertise & service to their clients. At this company, you will not only be joining an exciting and supportive team of engineers, you will be part of a company that encourages lateral thought, innovative ideas & passion for technology. They are committed to finding great people and helping develop their potential.
You must be able to commute to their Birmingham offices.
THE IT SUPPORT TECHNICIAN ROLE:

Proactive management of multiple customers IT systems
Provide quality remote support for incidents & requests
Provision & deploy users on multiple platforms (M365/Azure AD/AD etc.)
Management of IT Systems monitoring & automation tools
Responsibility for Backup & Disaster Recovery systems
Support 2nd to 3rd line client IT issues
Provide technical guidance & escalation to existing team members
Support IT solutions for multiple businesses
Document & update Standard Operating Procedures for client IT systems
Manage, schedule & record work using IT ticketing tools (PSA)
Maintain & improve customer service
KEY SKILLS & EXPERIENCE:

Experience in business IT support
Up-to-date IT accreditations or Professional IT Certs (e.g. MCSE etc.)
Expertise on Microsoft Server & Desktop operating systems
Ability to support Mac devices
Experience Azure or AWS Cloud platforms
Experience supporting Microsoft 365
Knowledge of PowerShell & other common scripting languages
Full understanding of DNS, DHCP, AD, Intune & GPO
Good knowledge of networking, including vLan & routing
Experience with Firewalls (Ideally SOPHOS UTM)
Experience supporting Remote Access (e.g. RDS)
Good Knowledge on SharePoint & Teams
Working knowledge of leading AV & Backup software
Good knowledge of Virtualisation (VMware, Hyper-V)
Ability to be professional/friendly over phone/written comms

WHY JOIN THIS COMPANY AS IT SUPPORT TECHNICIAN?
Their employee’s happiness is important to them, and they put a lot of effort into this. The benefits include:

25 days holiday + public holidays
Flexible working arrangements
Company pension
Funded training scheme
Funded perk scheme Perkbox
Time allowed for personal development
Childcare voucher scheme
Company eye care scheme
Regular staff events
Regular office lunches
Regular review schedule
To apply for this role as IT Support Technician, please click apply online and upload an updated copy of your CV.
Applicants must currently have the permanent right to work in the UK; visa applications cannot be considered.

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