Recruitment Delivery Manager

Recruitment Delivery Manager

Warrington - Hybrid

Competitive salary, bonus, and car allowance

Role Overview:

The Recruitment Delivery Manager manages client success and business growth through strategic solutions at the client level. Accountable for the client P&L and SLAs, you will develop strong client relationships and collaborate with internal teams to ensure seamless service delivery. You will guide, support, and mentor the recruitment and delivery teams, monitor and report on key performance metrics, including client satisfaction, revenue targets, and client retention rates.

This role will primarily focus on supporting clients within the engineering, clean energy, and nuclear power sectors, through our RPO solutions. Your expertise will help these industries tackle their workforce challenges, ensuring they remain at the forefront of innovation and sustainability.

About Us:

Our clients need to be agile and innovative to survive in an increasingly unpredictable landscape. At Talent Solutions, we help them meet every challenge by addressing their most complex and challenging workforce needs. Together, our teams offer everything from Recruitment Process Outsourcing (RPO) to Managed Service Provider (MSP) solutions and world-class talent management.

We're more than just a workplace - we're a community of growth. Whether you're collaborating with exceptional clients, pioneering innovative solutions, gaining access to cutting-edge technology, or making flexible arrangements - we're committed to your success.

We get people. And together, we'll shape our future.

Key Responsibilities:

Responsible for overall delivery of the workforce solution to the client, proactively designing, planning, and implementing appropriate solutions to deliver against the client's needs.
Building and maintaining strong relationships with clients is a primary responsibility. This involves understanding their needs, objectives, and challenges, and providing personalised service and support.
Responsible for team management including performance, development, training, career conversations, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer amongst the team.
Manages complex client situations effectively using negotiation to facilitate a 'win-win' situation.
Manages conflict and deals with escalations, controlling performance and discipline issues effectively and earn the respect of those around you.
Leading the team setting examples in terms of effort, ability, company policy, ethics, and behaviour standards.
Responsible for maintaining account information including organisational structures, business plans and recruitment plans.
Accountable for client P&L and for achieving and meeting SLA's and KPI's as agreed with the client through effective sourcing strategies to achieve high quality and maximising self-fill.Accountabilities:

Client Results: Directly impact brand performance and client outcomes.
Interactions: Tailor communications to client needs, persuading and recommending effectively.
Impact: Translate client vision into actionable workforce solutions.
Problem Solving: Resolve complex issues with conceptual thinking and long-term perspectives.
Knowledge Application: Leverage industry knowledge to identify new business opportunities.Success Measures:

Meet all SLAs.
Achieve client P&L targets.
Maintain excellent client and stakeholder relationships.
Foster successful collaboration and teamwork.
Drive client retention and business growth.
Implement continuous improvement methodologies.
Efficiently resolve issues.
Lead and influence team culture positively.
Adhere to ManpowerGroup standards.Skills and Experience:

In-depth knowledge of the engineering, clean energy experience, and nuclear power sectors.
Proven experience in client/account management.
Strong leadership and team management skills.
Effective communication and stakeholder management, especially at senior levels.
Ability to negotiate with and influence key decision makers.
Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent.
Ability to understand, analyse and interpret business requirements and information i.e., demand plans, attraction channels, market insights.
Target driven and results focused.
Experience of managing complex situations through to resolution.
Must be able to liaise at a high level and be positive, decisive, driven, and forward thinking.
Understand the recruiting SLA's and KPIs and experience in driving a team to achieve.
Highly self-motivated and able to self-manage.If you have a strong personality, can manage senior stakeholders with ease, and are passionate about driving success in dynamic industries, we'd love to hear from you. Join us at Talent Solutions and be part of a community that values growth, innovation, and collaboration.

Talent Solutions is part of ManpowerGroup, a global leader in workforce solutions and we empower our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working