Delivery Transition Head

Job Title: Delivery Transition Head

Location: London, UK

Role:The Transition Director is responsible for Leadership, Management and delivery of Wipro’s Signature Outsourced & Managed Services Transition Projects and Programmes that are multi-geography, organizationally complex, and operate across multi-cultural global environments.

Responsibilities:

* Deliver all Transitions in line with Wipro’s Transition Framework and recognized best practice methodologies

* Produce detailed Transition plans with agreed milestones and interdependencies.

* Participate in all Governance reviews with the customer – daily, weekly and monthly

* Publish weekly transition dashboard incorporating all Transition streams to the stakeholders.

* Responsible for management of the wider transition team, project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders.

* Interface with 3rd party suppliers, for planning timelines and to ensure quality of deliverables.

* Escalate major Transition issues to Management with recommendations on how to address.

* Ensure Transition programmes are within time and budget constraints and meet the required level of quality.

* Conduct due diligence, demonstrate Transition delivery capability, prepare and make presentations on Transition to potential clients during sales cycle.

* Collaborate with Delivery, Operations & Quality teams to ensure Smooth Cutover.

* Ensure smooth handover to the delivery team at the end of the transition.

* Document the learning’s from Transition at the end of the project and discuss with key stakeholders.

* Conduct client satisfaction surveys with clients regarding Transition effectiveness

Core Skills(Must have):

* Extensive years of IT experience predominantly managing large Infrastructure outsourcing Service Transitions and Service Delivery.

* Recent experience of Infrastructure Services Takeover from Client’s Incumbent suppliers or Client In-house teams is a MUST.

* Experience of Transition Lifecycle Management, including service desk, Cloud & Data Centres, End User Computing, Network management, hardware maintenance etc. The candidate should be able to provide examples of successfully leading and delivering such transitions.

* ITIL based Service Management knowledge.

* Excellent communication skills with a strong ability to persuade and influence client and stakeholders.

* Ability to work at CXO level in customer organizations in developing strategies, relationships, etc.

* Knowledge of Outsourced Managed Services Delivery methods, practices, process and tools.

* Risk management experience with ability to proactively assess/manage/mitigate risks.

* Experience in interfacing with sales and client teams in developing/validating Transition Solutions, proposals, and Due Diligence exercises.

* Drive Optimization Plan as per project requirements and expectations – Availability, Scalability & Capacity Planning of project resources with Change controls.

* Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques.

Wipro is an exciting organisation to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include

* Contributory pension of up to 5%

* Extra holiday purchase

* 4x life insurance policy

* Private medical insurance (50)

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome