게시된 위치: 고객센터/콜센터 속 콜체스터 | Posted: |
Customer Services Advisor
Our well-established client based in Colchester are currently looking for a Customer Services advisor to join their team on a permanent basis. This is an excellent opportunity for an individual to gain knowledge of this specialist area. A salary of £24,000 - £25,000 is on offer.
What does the role entail?
As Customer Services advisor you will be carrying out day to day tasks such as:
Respond to customer inquiries via phone, email, and chat
Provide product information and assistance
Process orders and returns efficiently
Resolve customer complaints in a professional manner
Collaborate with internal teams to ensure customer needs are metWhat skills will you have?
To become a Customer Services Advisor, you must meet the below requirements:
Excellent communication skills, both verbal and written
Strong customer service orientation and Strong Customer Service Ethics
Ability to work well in a team environment
Problem-solving skills and ability to handle customer inquiries effectively
Attention to detail and accuracy in data entry
Proficiency in using customer service software and tools
Ability to multitask and prioritize workload
Previous experience in a customer service role preferred
Flexibility to work in shifts or weekends as requiredWhat is on offer?
This is a great opportunity for a passionate customer focused individual with excellent communication skills and a passion for helping others where you will have the opportunity to grow and develop your career. A competitive salary of £24,000 - £25,000 is on offer plus a variety of other benefits and perks. Hybrid working will be available post training, one day a week from home the rest onsite.
How to apply
To be considered for this Customer Services Advisor please click apply now