게시된 위치: 기타 속 캘리포니아 | Posted: |
Job Description
The Client Support Associate will provide day-to-day client service and support to ensure the effective execution of customer objectives in order placement, processing, verification and reporting. The position encompasses data entry, administration, order tracking and billing related duties.
Operate as primary support for assigned clients
Field and process client requests
Juggle multiple clients and project priorities simultaneously
Create orders and manage through to final sales approval, ensuring a high level of detail and accuracy
Track orders to ensure client approvals are received prior to deadline
Submit forms for all internal and reporting requests, providing accurate and comprehensive details required to receive the best possible client deliverable
Follow-up with departments to ensure requested deadlines are met
Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client
Attend all agency media/vendor presentations
Execute media plans and media agreements/orders as directed by the Client Consultant
Prepare proposals with media recommendations/pricing
Identify growth opportunities to share internally
Maintain current work-in-progress records and archives of past project information as appropriate
Manage all client billing requirements and inquiries –cost centers, POs, AR reporting, etc.
Assist accounting team in timely retrieval of invoices