게시된 위치: 텔레커뮤니케이션 속 에얼링턴 | Posted: |
Job Description
The Technical Support Project Coordinator will be the main contact point for local support and guidance related to software, hardware, and information management. The TSPC will be involved in data standardization and maintenance, as well as the management of software programs and computing assets for the client’s security team.
Duties and Responsibilities
Essential Functions
Operate under the guidance of the Information Systems Manager and in accordance with the policies and procedures of the Technology team.
Serve as point of escalation for technology troubleshooting and support at the local operations center.
Provide guidance and direction to other local technology support personnel.
Conduct Requirements gathering and User Acceptance Testing efforts for the department.
Manage and maintain the physical inventory of computing assets and peripherals for the operations center.
Conduct process review to identify improvements, develop improvements with stakeholders and staff, and enact them as directed.
Research and design actionable strategies for team toolset utility and exploitation, including the consideration of and onboarding of other programs and tools.
Interact and collaborate with vendors and stakeholders to ensure the toolset is meeting the needs of the operations center.
Additional Position Requirements:
Must be willing and able to occasionally work odd hours as needed to support a 24x7 operations center
Must be willing and able to participate in a 24x7 on-call weekly rotation
Must be willing and able to perform troubleshooting and support assignments, both in person and remotely, as needed