Contracts Retention Advisor

Do you want to work for a global business who are a leader within their field? Do you have excellent communication skills, both written and verbal? Are you Resilient? If so, then this role is for you! Established over 100 years ago, with offices across the UK and further afield, our client is now looking for a Contracts Retention Advisor to join their team based in Smethwick.

Salary is up to £28,000 per annum depending on experience, with an OTE of £1,500 per annum. You will benefit from a competitive commission scheme for new contract signings, estimated additional earnings of up to £3,000 – Total potential earnings of £32,500 per annum.

You will receive 34 days holiday including bank holidays, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, a fantastic employee awards package and free car parking.  Working 40 hours per week, Monday to Friday.

As the Contracts Retention Advisor, your duties will include:

Assisting the Contracts Manager to stabilise the contract base and increase where possible
Entering new Service Agreements, raising preventative maintenance/calibration visits, invoicing and providing confirmation to the customer
Dealing with national and key account management
Negotiating contracts and dealing with contract renewals
Amending maintenance agreements as required
Dealing with invoice queries to contract customers
Carrying out other duties deemed appropriate in line with your skills and experience

As the Contract Retention Advisor, you will have:

Experience working in a similar position, working within customer service or sales
Strong commercial awareness and a proven record in contract retention and negotiation skills
Previous experience working within a Hire, Manufacturing or Electrical organisation, however, this is not essential
Strong focus on quality customer service with a desire to meet and exceed customer expectations
Excellent telephone communication skills along with excellent customer service skills
Excellent communication skills, ability to converse with new and existing accounts
You may have experience in the following: Retention Advisor, Sales Administration, Sales Order Coordinator, Hiredesk Administrator, Sales Coordinator, Sales Order Administrator, Sales Administrator, Sales Processor, Account Manager, Business Development or any other similar position

If you are an experienced Contracts Retention Advisor seeking your next role and would like to work for a long established and world-recognised company, please apply with your CV today or call Leah or Vicki on (phone number removed)