Patient Administrator

Patient Administrator

You will work with colleagues to provide administrative support for the imaging services we provide.

Location: Hexham

Job Type: Temporary

Duration of booking: Expected to last 1 months with possible extension

Proposed start date: ASAP

Pay Rates: Up to £13.20 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am – 5pm

Sector: Healthcare

Based: Office / Hospital

What you are responsible for:

* Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure

* Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate

* Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system

* Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity

* Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly

* Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators

* Checking the pre-authorisations for insured patients

* Maintaining stock control and being responsible for purchasing consumables and supplies as and when required

* Assisting in the completion of month end administrative procedures for the management team

* Participating in governance activities, audits, personal development and team meetings

* Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account

* Maintaining a clean and safe working environment

* Complying with ISO standards in respect of information security management

* Reporting all incidents and complaints in line with company policy

You will:

* Be skilled at administration processes and proficient with Microsoft packages

* Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively

* Conduct yourself in a professional manner with both patients and colleagues

* Have good listening skills with an ability to present information in a logical manner

* Be able to demonstrate an appreciation of patient care and confidentiality

* Have an understanding of data protection and its importance in the workplace

* Have a proven level of accuracy and attention to detail

* Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes

You have experience of:

* Working within a customer or patient focused environment

* Using Microsoft packages and other IT systems

* Working independently and as part of a wider team

* Using effective communication skills with customers and the public

* Working with multi-skilled colleagues as part of a multi-disciplinary team