Receptionist

Role: Receptionist
Location: Hemel Hempstead
Type: Permanent
Hours: Monday to Friday, 8.00am - 5.00pm
We are currently recruiting for a Receptionist for our client based in the Hemel Hempstead area. This is a permanent role working Monday to Friday, 8am - 5pm. Salary is up to £28k.
Receptionist Role Objectives:
* To provide an exceptional front of house experience to clients and colleagues.
* To manage facilities and other office services contributing to the guest experience
Key Responsibilities of the Receptionist:
* Upkeep and administration of department filing following the already established processes.
* Ordering supplies and equipment required by the Facilities Management team and raising purchase orders for all purchases and service visits.
* Meeting and greeting guests, providing a warm and welcoming experience for all personnel.
* Maintaining the clients sign in management system, signing in clients/ Contractors/ Staff and Visitors.
* Maintain meeting room booking system, ensuring there are no clashes, and all requests are dealt with in a timely manner (Catering requests, AV requirements etc.) and liaising with the client where necessary.
* Managing reception switchboard, using judgement to screen and handle calls and messages.
* Action ad-hoc guest and employee requests, including organising taxis, printing meeting papers and contacting relevant personnel across the business.
* Keep the reception and immediate areas impeccably well-presented and maintain a high standard.
* Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues.
* Support the client in managing and prioritise workloads within the team to ensure achievement of service standards.
* Administration of Maintenance service requests from submission to completion and feeding back to the client.
* Must be prepared to ‘fill the gaps’ and step into other Facilities Management roles in times of constrained resource.
* Ongoing management of documentation and adherence to processes of the clients ISO45001, 14001, 27001 and recent implementation of 50001 at the Hemel Hempstead and Loughborough site.
The ideal Receptionist will have:
* Excellent customer service skills including client facing and call handling.
* Excellent communication skills and great attention to detail. A confident, friendly and courteous manner, both in person and on the phone
* Take pride in providing an impeccably presented office space
* Able to work on own initiative or as a great team player, able to build and maintain effective working relationships with team
* Adaptable to various duties of the post, comfortable working with changing priorities and can adapt to the needs of the business
* PC literate and competent in use of MS Office Package including MS Excel and MS Word.
* IOSH qualification is desirable, but not essential
* Knowledge of Security Systems, EV Charge systems and Finance Systems, CAFM systems, would be beneficial
* Again experience of Contract Management wold be beneficial – i.e organising electricians, plumbers, engineers and liaising with sub contractors