Stannah Live Advisor

We have a fantastic opportunity for a Stannah Live Advisor to join the Sales team, based at our showroom in Audenshaw.

In this role as a Stannah Live Advisor you will be supporting our sales channels with telephone and webchat communications plus live online demonstration of our product range and functionality. As a member of our sales support team, your objective is to assist our customers decision making process both pre and post appointment by promoting the benefits of our world class Stairlifts and Homelifts.

We are seeking an individual who demonstrates confident communication skills and excels in building relationships, all while maintaining a customer-centric approach.

Responsibilities:

Provide on demand and pre booked telephone, webchat and live video promotion of our products and features, in line with customer and business needs

To gain a thorough understanding of the products sold by the Company and to develop an understanding of competitor products and pricing policies

To develop the ability to assess the needs of the client through good questioning techniques and to use the assessment to safely promote products and features suited to the client’s needs.

To fully understand the sales process appropriate to the market and to develop optimum sales ability through active participation in regular meetings and training sessions.

To positively contribute to team objectives and continual performance improvement

To always maintain the highest standards of professionalism, honesty & integrity in keeping with the Company’s position as market leader.

To be flexible and available to meet the demands of our customers

To achieve KPIs and other targets that may be set from time to time by the Sales Management

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

Competitive Salary, paid on a monthly basis

Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits

25 days holiday, plus bank holidays

Holiday scheme to buy extra days’ annual leave

Pension Scheme. Matched contribution/salary sacrifice

SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more

Life Assurance Scheme

Long Service award scheme, with holiday benefit

Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more

Employee Assistance Programme. A workplace initiative to support and enhance well-being

Enhanced maternity and paternity provision

Free parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

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