Material Planner/Customer Support Analyst

Material Planner/Customer Support Analyst 

Contract: 6 months, likely to extend

Location: Leicester – Hybrid working, 3 days on site

Global leading manufacturing company!

The role is to deliver & enhance customer satisfaction by assisting customers with orders/queries and the timely receipt of product whilst also driving incremental sales with the assigned customer base. To strive to achieve maximum customer service, minimum inventory investment and efficient material flow to increase availability and provide assurance of supply for our customers, whilst keeping premium freight to a minimum spend.

Job Duties/Responsibilities:

Common goal agreements with customers determining action plans for improvements.
Accountability for managing customer orders
Establishes priority of material needs, expedites and de-expedites as required
Accountability for identifying and resolving future risk for customers production
Management of outbound premium freight/reduction in costs
Backorder management
Project support
Ownership of any root cause and corrective action analysis required
Determines alternative supply methods due to factory operational/supplier constraints/material deviations
Ability to analyse business conditions and situations and to proactively minimalise disruption to daily requirements
Regular meetings with customers and global peersSkills & Capabilities

Ability to thrive under pressure, in a fast-paced work environment with high expectations
Works well in a team dynamic but also as an individual contributor
Interpersonal & relationship building
Collaborates & connects with others well
Organisational, time management & prioritisation skills
Analytical problem solver & root cause analysis
Proficient user in Excel
Job Title: Material Planner/Customer Support Analyst

Location: Leicester, UK

Job Type: Contract

Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://(url removed)/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://(url removed)/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://(url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield