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Care & Support Worker
Nottingham ? Briarwood Court
£22,308
Overall Responsibility
To provide a personal care & support service to a diverse range of vulnerable customers within our communities. Treating everyone with dignity and respect to meet their individual needs whilst promoting independence in a safe environment.
Key Responsibilities
Assist customers with personal care and needs in line with their care plans if required.
Empower customers to maintain and establish positive relationships in the wider community.
Provide practical support to customers for essential daily living tasks.
Be key worker for allocated customers to develop an understanding of their requirements and best meet their needs.
Assist with the creation of support plans and work with external parties in achieving the best outcomes for customers.
Encourage customers in developing and maintaining independence and emotional wellbeing.
Ensure customers are supported in a safe and caring environment with the confidence to raise issues
Recognise changes in customer behaviours and potential safeguarding issues associated. Respond and challenge in an appropriate and empathetic manner
Work with colleagues to maintain accurate customer records
Work closely and cooperatively with external agencies and family members to offer customers a cohesive care and support service to develop and/or maintain independence
Undertake risk assessments for customers and administration and recording of medication in line with care plans
De-escalate challenging behaviours in a way that respects customers whilst showing respect and limiting any impact on other customers or colleagues
Personal Competencies
Collaborative team player
Empathy and respect
Compassion
Open minded and a commitment to equality, diversion and inclusion
Flexible approach
Commitment to safeguarding customers
Skills/Experience
Experience of working with vulnerable adults
Level 1 Health & Social Care or willingness to work towards
Basic IT literacy
Good verbal communication skills
Able to read, write and understand basic English
General Responsibilities
To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization.
Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.
Play an active role in contributing to effective cross team working and provide cover for colleagues as required.
To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.
To comply with MTVH?s Health and Safety policies, procedures and processes and to promote health and safety compliance for all.
To act at all times within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity
Some roles may require a driving licence and access to a vehicle due to the remoteness and unavailability of public transport. Able to work shift rota?s that could cover 7x24 hours Will involve working at weekends and bank holidays.
Please note :- we do not currently offer visa sponsorship.
What?s in it for you?
Our benefits include:-
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ?Beliefs day? once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment